Nixism has 3 major guarantees that are included in every hosting plan on this website. These guarantees are our 30-day money back guarantee, 99.9% uptime guarantee and our fast reply support guarantee. We understand that finding a web host that is committed to giving its users quality is hard, but that's why Nixism is here to assure you that you get what every client deserves, and this is quality.
If for any reason you are pleased with our services, you may request your money back at anytime as long as you are within your first thirty (30) days. To request your money back simply email billing@nixism.com or join our support channel. Please take note of our terms of service.
You will not be issued a refund if your account has been suspended or cancelled for being in violation of our terms of service.
Nixism offers a strong uptime guarantee, which is our 99.9% uptime guarantee. Please take not that your future payment will be credited, which means your next month's bill.
In order to take advantage of this guarantee you must email billing@nixism.com. If for any reason the server does drop; it is not Nixism's responsibility to contact you and offer you your guarantee. Its your obligation to contact Nixism. If a week has passed after the downtime then your guarantee for the month is void. Accounts must be in good financial standing and not in violation of our Terms Of Service.
Please note our uptime guarantee does not include downtime that is beyond Nixism's reasonable control, including but not limited to: upstream network outages, internet backbone congestion, and facility power failures. Scheduled maintenance does not qualify for our uptime guarantee.
We have a fast reply support system. We have support forums for presale questions, we have a billing panel for client questions, and we have our live support channel for any customer that would like assistance. We are just one click away, do not hesitate!
All support requests are guaranteed to receive a response within 24 hours of submission. Please note that this does not mean our average response time is 24 hours. Our average response time is less than one (5) hours, day or night!
This Money back guarantee is for hosting that calls for special service.In which you have 2 (two) guarantees. You have your 15 Day Money-Back Guarantee and 30 Day Money-Back Guarantee. Within your first 15 days you are able to request a full refund, and within your first 30 days you will only get 50% of your money back.
You ask why we do this? Well, we do this because we try to get rid of abusers. People who have an account with us, abuse the the server and specs, and then request a money back. In order to get rid of this we divided it up into 2 sections.
As of now, this special guarantee doesn't allow to any plan on nixism.